Happiness Guaranteed - Free Returns and 1 Year Product Guarantee
We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
You can return any unopened, unused or unworn product with its packaging or tags intact to us within 15 days* of receiving it for a full refund or exchange.
It is easy to return a product to us - print a returns label and we pay the postage.
Our Happiness Promise
Our Happiness Promise: If you're not completely happy with a sex toy you have bought from Yuechaotoys, let us know why within 15 days* of receiving it and we'll replace it with one that we think will work for you.
See full details below:
Happiness Promise Terms and Conditions
The Sex Toy Happiness Promise applies to all sex toys. Lingerie, lubricants, bondage items or gifts and games are excluded.
To make a claim under the Happiness Promise you must:
- For the fastest possible service, Contact our Customer Service Department directly about returning the item By Email
- return the unwanted product within 15 days* of receiving it.
We will send you a replacement product of similar value free of charge. We will contact you to discuss which product will be most likely to make you happy!
If you choose a lower priced item as a replacement, we are unable to refund the difference. We cannot send you a higher priced item with a payment for the difference.
We can only replace your sex toy with another sex toy, not with other items such as lingerie.
The number of replacement products you may receive under the Sex Toy Happiness Promise is limited entirely at Yuechaotoys's discretion.
If you return a used product more than 15 days* after receiving and it is not faulty, we will throw it away. You will not be entitled to a refund or replacement.
If you do not satisfied with our goods and want to send them back to get a refund, you can send a message to our after-sale Customer Service (email address: firstname.lastname@example.org), they will reply you in 24 hours( except weekends) and give you some useful advice.
Ⅰ. Unconditionally returns accepted within 15 days
The Unconditionally returns from our customers are acceptable within 15 days after you get the package. When we confirm the arrival of the package you returned, we'll refund you the payment.
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
Returns Application Time:
Within 15 days AFTER RECEIPT.
Before you return items, please contact us first, thank you!
Online Service Time – 9:00 am to 6:00 pm CST office hours